Turbo VPN believes in privacy and online freedom and that it should be very clear how we protect and manage your personal information.
The core of our service is the Turbo VPN Private Network which provides private and secure data transmission. If you are using the Turbo VPN Private Browser or Turbo VPN Virtual Private Network (VPN) Service, we route your browser Internet traffic through our network. In each case, our software browser or client establishes and maintains an encrypted tunnel between your browser or device and our network.
The data we collect depends on the context of your interactions with us, the choices you make, including your privacy settings, and the products and features you use. The data we collect can include SDK/API/JS code version, browser, Internet service provider, IP address, platform, timestamp, application identifier, application version, application distribution channel, independent deice identifier, iOS ad identifier (IDFA), Android ad master identifier, network card (MAC) address, International Mobile Subscriber Identification Number(IMSI) and international mobile device identification code (IMEI) The equipment model, email address, the terminal manufacturer, the terminal device operating system version, the session start / stop time, the location of the language, the time zone and the network state (WiFi and so on), the hard disk, the CPU, and the battery use, etc.
The Turbo VPN network is a no-log network. Except for the limited exceptions below, we do not collect any information transmitted through our network. More specifically, we do not collect any information regarding the websites you visit or the IP addresses assigned to you when you access the Turbo VPN Private Network, and with respect to our VPN service, we do not collect any data stored on or transmitted from your device, including any data that applications on your device may transmit through our network.
We automatically collect certain non-Personal Information from Users.
For instance, Turbo VPN assigns a unique identifier to each User of the Service, but Turbo VPN does not tie these unique identifiers to the Personal Information of Users. Additionally, any browsing information or other similar information relating to your online activities transmitted by you to our servers when using Turbo VPN is cleared after your VPN “session” is closed.
When you use the Service, Turbo VPN will check your account information (which includes Personal Information) to determine the level of service you have signed up for before establishing your VPN connection. Your account information is not associated with your online activities when using Turbo VPN.
Product Improvement. We use data to continually improve our products, including adding new features or capabilities.
Turbo VPN will only collect personal information needed for it to properly conduct its business and only collect it by fair and lawful means.
When you become a VIP user of the Service, your personal information, E-mail address and IP location address included, will be collected to set a separate VIP account and verify VIP identification.
When there is a debug about the product version, we will use E-mail to contact with you, and collect the specific information such as unique device ID, device type, browser type, and operating system type. Those are helpful to speed up solving problems and improve product experience.
When we have any problems in specific areas, we will use E-mail to communicate in order to get feedback and best suggestion. With the fluent communication, it is helpful to get better customer support with you.
When you become a user of the Service, we will collect the statistic about users’ behavior and location. By learning and analyzing the statistic, we will improve the service and product to be better.
In the course of interacting with Turbo VPN, we may need specific information from you to enable Turbo VPN to solve the problem and improve the service as soon as possible. Please note that access to your personal information is in accordance with Turbo VPN’s retention and access policy.
In order to fulfill our contractual obligations to you, that is: to provide you with product services, your personal information will be processed on our servers. Our servers are located in Singapore.
Our business may require us to transfer your Personal Data to countries outside of the European Economic Area (“EEA”), including to countries such as the People’s Republic of China or Singapore. We take appropriate steps to ensure that recipients of your Personal Data are bound to duties of confidentiality and we implement measures such as standard contractual clauses. A copy of those clauses can be obtained by contacting our Help Center.
Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your Personal Data, and to request access to, rectification, erasure and portability of your own Personal Data. Where the use of your information is based on consent, you can withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Requests should be submitted by contacting us through firstname.lastname@example.org. If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected. You may lodge a complaint with a supervisory authority if you consider that our processing of your Personal Data infringes applicable law. We retain your Personal Data as long as needed to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws.